This shipping policy is established to provide detailed information about our shipping process, delivery times, and related costs for products you purchase from our store.

  1. Shipping Areas
    We provide shipping services to all provinces and cities within Vietnam. If you are located in a remote area or outside our standard shipping zones, we will contact you to confirm the shipping and additional delivery charges.

  2. Delivery Time
    We commit to processing orders within 1-2 working days upon receiving the order and confirming successful payment. However, delivery times may vary depending on the shipping method you choose and your delivery address.

  • Urban Delivery: For orders within the city (depending on the city), delivery typically takes 2-4 working days.

  • Suburban and Provincial Delivery: For orders shipped to suburban areas or other provinces, delivery time can range from 3-7 working days, depending on the specific location.

If there are any delays due to force majeure events (such as storms, natural disasters, traffic congestion, etc.), we will notify you as soon as possible.

  1. Shipping Methods
    We offer multiple shipping methods for you to choose from. These may include:

  • Express Shipping Services: This is the fastest and safest delivery method. We cooperate with reputable shipping partners such as Viettel Post, Giao Hàng Tiết Kiệm, Grab, or other delivery services to ensure timely delivery.

  • Local Delivery Partners: For areas without express delivery services, we will collaborate with local delivery partners to ensure timely delivery to the correct location.

  • Free Shipping: We offer free shipping on orders that meet a minimum value (e.g., orders from 500,000 VND or higher) or during special promotional events.

  1. Shipping Costs
    Shipping costs will be calculated based on your delivery address and the shipping method you choose. For some areas, the shipping cost may be higher compared to urban or easily accessible areas.

We will clearly inform you of the shipping costs before you finalize your order. You will see the shipping cost details in the payment section when placing an order. In case of any free shipping offers or discounts, we will notify you specifically.

  1. Order Tracking
    After your order is confirmed and shipped, we will provide you with a tracking number. You can use this number to check the status of your order through the website of the shipping service we work with. You will also receive email notifications about the shipping status and when the goods have been delivered.

  2. Product Packaging
    We commit to packaging your products carefully and securely to avoid damage during shipping. Products will be packaged in appropriate protective packaging, especially for items that are prone to tearing or damage during transit.

If you receive a damaged product or one that appears to have been opened, please contact us immediately to resolve the issue.

  1. Delivery Address
    When placing an order, please provide an accurate delivery address, including:

  • Recipient’s name

  • Specific address

  • Contact phone number

We are not responsible for issues arising from inaccurate or incomplete information you provide. If there are any issues with the delivery (such as incorrect address or inability to contact), you will be responsible for correcting the information and may need to pay for any additional shipping costs incurred.

  1. Failed Deliveries
    In the event we are unable to successfully deliver your order due to the recipient’s fault (e.g., no one is available to receive the delivery, or we cannot contact you), we will try to contact you to reschedule the delivery. However, if after 3 delivery attempts the order is still undelivered, the order will be canceled and the shipping cost will not be refunded.

  2. Changing Shipping Information
    If you need to change the shipping information after the order has been confirmed, please contact us as soon as possible. If the order has not been shipped, we will adjust the information as per your request. However, if the order has already been shipped, we will not be able to make changes.

  3. Free Shipping Policy
    We offer free shipping for certain orders that meet a minimum value or during special promotional events. Details of the free shipping conditions will be clearly stated at the time of your order.

  4. Complaints and Issue Resolution
    If there are any issues related to shipping, such as late delivery, damaged products, or loss, please contact us within 7 working days from the date of receiving the goods. We will quickly address your complaint and find a reasonable solution.