We are committed to providing high-quality products and the best customer service. However, if you are not satisfied with your product, the following Return Policy will help you understand the procedures and conditions for returning products.

  1. Return Conditions
    We accept returns in the following cases:

  • Defective Products: If the product you received is defective due to the manufacturer, including issues such as damage, tearing, incorrect size, or color compared to the description on our website, you can request an exchange or refund.

  • Incorrect Product: If the product you received does not match the order you placed (wrong style, color, or size), you are entitled to request a return.

  • Product Doesn’t Fit or Suit Your Needs: If you find the product doesn’t fit or is not suitable for your needs, you may request a return or exchange for a different product.

However, to ensure your rights, the products must meet the following conditions:

  • Unused Products: The product must be in its original, unused condition. If the product shows signs of use (such as being dirty, smelling, or missing tags), we will not accept the return.

  • Original Condition: The product must still have its original packaging, labels, and not be damaged. Any accessories included with the product (if any) must also be returned in full.

  • Return Request Timeframe: You may request a return within 7 days from the date you receive the product. After 7 days, we will not accept return or exchange requests unless otherwise agreed between the customer and the store.

  1. Return Process

  • Step 1: Contact Us: To initiate the return process, you need to contact us via the email or phone number provided on our website. Please provide your order number, product information, and reason for the return.

  • Step 2: Return Confirmation: After receiving your request, we will confirm and guide you on how to return the product. If the product meets the return conditions, we will notify you that the return request has been accepted.

  • Step 3: Return the Product: You need to carefully package the product in its original packaging or in suitable protective packaging to prevent damage during shipping. The return shipping cost will be borne by you, unless the product is defective due to the manufacturer.

  • Step 4: Process the Return Request: After receiving the returned product, we will inspect it and process your request. Refunds or exchanges will be completed within 5-7 working days.

  1. Refund Methods
    After we confirm the return and inspect the product, one of the following refund methods will be used:

  • Bank Account Refund: If you request a refund, we will refund the amount you paid to the bank account you used for payment when placing the order.

  • Credit Card or E-Wallet Refund: If you paid by credit card or e-wallet, the refund will be processed back to your credit card or e-wallet account.

We will refund the full amount you paid for the product, excluding shipping fees and any related costs for the return (if applicable). The refund process may take 7-14 working days depending on the payment method you used.

  1. Exchange Policy
    If you wish to exchange the product, please follow the same process as when returning a product. You can exchange the product if:

  • Incorrect Size: If the product you received does not fit, you can request an exchange for a different size. However, the product must still be in new, unused condition.

  • Incorrect Product: If you received a product that does not match the description, you may request an exchange for a similar product.

We will cover the shipping cost for exchanges in case of defects or incorrect products. If you are exchanging for personal reasons (e.g., the product doesn’t fit, or isn’t suitable), the shipping cost will be borne by you.

  1. Non-returnable Cases
    We do not accept returns or refunds in the following cases:

  • Used Products: If the product has been washed, used, or shows signs of damage, we cannot accept the return.

  • Discounted or Promotional Products: Products purchased through discount programs, promotions, or clearance sales are non-returnable, unless the product is defective or not as described.

  • Customized Products: Products that have been customized to customer specifications (e.g., personalized embroidery or printing) are non-returnable or exchangeable unless there is a fault from the manufacturer.

  1. Product Defects and Compensation
    In the case of a product defect due to the manufacturer (e.g., loose stitching, torn products, or manufacturing defects), we will compensate you by:

  • Exchanging the Product: We will send you the same or a similar product.

  • Refunding the Money: If the product is out of stock or you do not wish to exchange it, we will refund the full amount you paid for the product.